Are you inventive, committed and passionate about customer service? Do you want to play a role in shaping how companies maximize their technology investments? We are a team of professionals that is all in on IT management. Blackink IT is redefining how IT managed services are strategically used by companies. Blackink IT has built a culture that values Ingenuity, Excellence, and Humanity. We have been around for 30+ years, challenging status quo and helping our clients succeed.
WHAT YOU WILL BE DOING
Operational Management
- Work with end users to identify and deliver PC/Endpoint device service-level support
- Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote
- Accurately document instances of hardware failure, repair, installation, and removal
Drive Customer Success
- Receive high client satisfaction ratings for professional communication and success of service request ticket resolution.
- Ensure Blackink IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service.
- Provide training and support to end users and staff on computer operation and other issues.
- Communicate effectively with clients to understand their technical requirements and provide appropriate solutions.
REQUIRED KNOWLEDGE & SKILLS
- In depth, technical knowledge and hands-on trouble shooting experience
- Working knowledge of current network protocols, operating systems, and standards (such as DNS, DHCP, and TCI/IP)
- Ability to read and understand technical manuals, procedural documentation, and software & hardware use guides.
- Working knowledge of device management tools with different OS.
- Effective interpersonal skills, strong communication skills with a user-friendly language.
WHAT WE VALUE
- People who see others as an individual / person and not an object.
- Passion for helping clients keep safe and productive.
- Proactive problem-solvers with confidence in your skills and humanity in your approach.
- Detailed-oriented people that can manage multiple concurrent projects and deadlines.
- Hunger to always keep learning and growing.
- Ingenuity-minded thinking when approaching routine tasks.
- People who speak positively of clients, coworkers, and lives into humanity by expecting positive intention of others.
ABOUT US
- We believe people are first
- We want you to make a significant impact
- We move quickly and expect a lot from our people
- We always try to do the right thing
- We strive to service with excellence.
THE BENEFITS
- Medical, dental and vision insurance
- Short and long-term disability
- 401K
- Training and personal development
- Paid cell phone
- Generous paid time off
- Free parking
- Educational reimbursement
- Maternity and Paternity leave
WORK CONDITIONS
- Sitting for extended period of time.
- Dexterity of hands and fingers to operate a computer keyboard and mouse.
- Lifting and transporting electronic devices such as computers and peripherals.
This work is performed: Primarily in the Indianapolis area. Approximately 20% travel outside Indianapolis metro area, dependable transportation is required. This position requires the ability to lift at least35 pounds.
Don’t see a job you’re looking for? We’re always interested in connecting with talented people, shoot an email to jobs@blackinkit.com.
