Service Technician

Are you inventive, committed and passionate about customer service? Do you want to play a role in shaping how companies maximize their technology investments? We are a team of professionals that is all in on IT management. BlackInk IT is redefining how IT managed services are strategically used by companies. BlackInk IT has built a culture that values Ownership, Ingenuity, Excellence, Respect, Teamwork and Integrity. We have been around for 20+ years, challenging status quo and helping our clients succeed.



Operational Management

·       Work with end users to identify and deliver PC/Endpoint device service-level support

·       Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote

·       Accurately document instances of hardware failure, repair, installation, and removal


Drive Customer Success

·       Receive high client satisfaction ratings for professional communication and success of service request ticket resolution

·       Ensure BlackInk IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service

·       Provide training and support to end users and staff on computer operation and other issues



·       In depth, technical knowledge and hands-on trouble shooting experience

·       Working knowledge of current network protocols, operating systems, and standards

·       Ability to read and understand technical manuals, procedural documentation, and OEM guides

·       Effective interpersonal skills, strong communication skills with a user-friendly language.



·       People with passion for technology and willingness to give what it takes

·       Proactive problem-solvers with confidence in your skills and humility in your approach

·       Detail-orientated people that can manage multiple concurrent projects and deadlines

·       Hunger to always keeping learning and growing

·       Ingenuity-minded thinking when approaching routine tasks



·       We believe people are first

·       We want you to make a significant impact

·       We move quickly and expect a lot from our people

·       We always try to do the right thing



·       Medical, dental and vision insurance

·       Short and long-term disability

·       401K

·       Training and personal development

·       Paid cell phone

·       Paid time off

·       Free parking

Interested in applying? Email with an email cover letter and attached resume.