Are you inventive, committed and passionate about customer service? Do you want to play a role in shaping how companies maximize their technology investments? We are a team of professionals that is all in on IT management. BlackInk IT is redefining how IT managed services are strategically used by companies. BlackInk IT has built a culture that values Ownership, Ingenuity, Excellence, Respect, Teamwork and Integrity. We have been around for 20+ years, challenging status quo and helping our clients succeed.
WHAT YOU WILL BE DOING
Operational Management
· Work with end users to identify and deliver PC/Endpoint device service-level support
· Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote
· Accurately document instances of hardware failure, repair, installation, and removal
· Receive high client satisfaction ratings for professional communication and success of service request ticket resolution
· Ensure BlackInk IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service
· Provide training and support to end users and staff on computer operation and other issues
· In depth, technical knowledge and hands-on trouble shooting experience
· Working knowledge of current network protocols, operating systems, and standards
· Ability to read and understand technical manuals, procedural documentation, and OEM guides
· Effective interpersonal skills, strong communication skills with a user-friendly language.
· People with passion for technology and willingness to give what it takes
· Proactive problem-solvers with confidence in your skills and humility in your approach
· Detail-orientated people that can manage multiple concurrent projects and deadlines
· Hunger to always keeping learning and growing
· Ingenuity-minded thinking when approaching routine tasks
· We believe people are first
· We want you to make a significant impact
· We move quickly and expect a lot from our people
· We always try to do the right thing
THEBENEFITS
· Medical, dental and vision insurance
· Short and long-term disability
· 401K
· Training and personal development
· Paid cell phone
· Paid time off
· Free parking
