Are you inventive, committed and passionate about customer service? Do you want to play a role in shaping how companies maximize their technology investments? We are a team of professionals that is all in on IT management. BlackInk IT is redefining how IT managed services are strategically used by companies. BlackInk IT has built a culture that values Ingenuity, Excellence, and Humanity. We have been around for 30+ years, challenging status quo and helping our clients succeed.
WHAT YOU WILL BE DOING
Operational Management
- Work with end users to identify and deliver PC/Endpoint device service-level support
- Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote
- Accurately document instances of hardware failure, repair, installation, and removal
Drive Customer Success
- Receive high client satisfaction ratings for professional communication and success of service request ticket resolution
- Ensure BlackInk IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service
- Provide training and support to end users and staff on computer operation and other issues
REQUIRED KNOWLEDGE & SKILLS
- In depth, technical knowledge and hands-on trouble shooting experience
- Working knowledge of current network protocols, operating systems, and standards
- Ability to read and understand technical manuals, procedural documentation, and OEM guides
- Effective interpersonal skills, strong communication skills with a user-friendly language.
WHAT WE VALUE
- People with passion for technology and willingness to give what it takes
- Proactive problem-solvers with confidence in your skills and humility in your approach
- Detail-orientated people that can manage multiple concurrent projects and deadlines
- Hunger to always keeping learning and growing
- Ingenuity-minded thinking when approaching routine tasks
ABOUT US
- We believe people are first
- We want you to make a significant impact
- We move quickly and expect a lot from our people
- We always try to do the right thing
THE BENEFITS
- Medical, dental and vision insurance
- Short and long-term disability
- 401K
- Training and personal development
- Paid cell phone
- Paid time off
- Free parking
Don’t see a job you’re looking for? We’re always interested in connecting with talented people, shoot an email to jobs@blackinkit.com.
