Service Analyst

Are you curious, inventive, committed, and passionate about customer service? Do you want to play a role in shaping how companies stay safe and maximize their technology investments? We are a team of professionals that is all in on delivering value to the people, the community, and clients we serve. Blackink IT has built a culture that values Ownership, Ingenuity, Excellence, Respect, Teamwork, and Integrity. We have been around for 25+ years, challenging status quo and helping our clients succeed.  

WHAT YOU WILL BE DOING


OPERATIONAL MANAGEMENT

  • Lead client support activities to get to root cause problem resolution.
  • Working with end users to identify and deliver PC/Endpoint device service-level support.
  • Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote.
  • Accurately documenting instances of hardware failure, repair, installation, and removal.

DRIVE CUSTOMER SUCCESS

  • Receive high client satisfaction ratings for professional communication and success of service request ticket resolution.
  • Ensure Blackink IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service.
  • Provide training and support to end users and staff on computer operation and other issues.

REQUIRED KNOWLEDGE & SKILLS

  • In depth, technical knowledge and hands-on troubleshooting experience.
  • Working knowledge of current network protocols, operating systems, and standards.
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides.
  • Effective interpersonal skills, strong communication skills with a user-friendly language.

WHAT WE VALUE

  • People who see others as an individual and not an object.
  • Passion for helping clients keep safe and productive through advanced technologies.
  • Proactive problem-solvers with confidence in your skills and humility in your approach.
  • Detail-orientated people that can manage multiple concurrent projects and deadlines.
  • Hunger to always keeping learning and growing.
  • Ingenuity-minded thinking when approaching routine tasks.

ABOUT US

  • We believe people are first.
  • We want you to make a significant impact.
  • We move quickly and expect a lot from our people.
  • We always try to do the right thing.

THE BENEFITS

  • Medical, dental and vision insurance
  • Short and long-term disability
  • 401K match
  • Training and personal development
  • Paid cell phone
  • Generous paid time off
  • Free parking downtown

Interested in applying? Check out our current openings or email jobs@Blackinkit.com.

Don’t see what you’re looking for? We’re always interested in connecting with talented people, shoot an email to jobs@Blackinkit.com.