What services do I receive with BlackInk’s fixed-fee model?

BlackInk’s fixed-fee service model is an all-inclusive IT solution that includes:

• Network infrastructure management (onsite and remote)
• Technical support and help desk assistance (onsite and remote)
• 24/7 system monitoring
• Internet security and usage reporting
• Network performance reports
• Email spam filtering
• Technology assessments, strategy and planning

How much experience does BlackInk have providing technology support?

BlackInk has over 15 years experience providing Indiana businesses with comprehensive IT solutions. We have delivered technology services to hundreds of clients across a variety of industries including accounting, finance, law, government, insurance, health care and education.

How much does BlackInk’s fixed-fee solution really cost?

BlackInk’s prices are scaled to fit the size of each organization. We charge clients a predictable flat monthly price based on:

• Fixed cost per month per computer and user
• Fixed cost per month per server
• Fixed cost per month per site
• How is BlackInk different than other technology firms?

How is BlackInk different than other technology firms?

The two biggest differentiators from other IT providers include our:

• Proactive Approach: Rather than react to daily technology emergencies, BlackInk builds resilient IT infrastructures for its clients and provides continual network monitoring, management and support that works to prevent problems from happening before they occur. This keeps clients’ businesses up and running and their technology systems performing optimally.
• Predictable Price: Instead of billing by the hour and sending fluctuating monthly invoices, BlackInk’s clients receive a complete IT solution for one flat monthly price based on the number of computer users. This fixed-fee pricing  model helps clients control and accurately predict technology costs.

How do I know if BlackInk’s fixed-fee solution will work for my company?

BlackInk’s fixed-fee solution is designed specifically for small to mid-sized Indiana businesses with:

• 5 to 125 computer users
• Finite IT budgets
• Limited or no internal IT headcount
• Heavy reliance on computers for day-to-day operations

What software and hardware does BlackInk support?

BlackInk has extensive experience and holds multiple certifications for managing and supporting a variety of IT Solutions from leading companies including:

• Microsoft Corp.
• Hewlett Packard
• Citrix Systems
• Sonicwall Systems
• Trend Micro
• Cisco
• Marshall Software
• Quest Software
• Symantec
• Xerox
• Laserfich